Smith Corona Thermal Labels

Support Center

General, Ordering, Shipping and Refunds

Last Updated: Apr 18, 2012 12:20PM EDT

General Questions:

How can I place an order without using the internet?
Rest assured that orders placed on our website are highly secure. However, if you are uncomfortable using your credit card on the Internet, you may phone in your order to 1.800.875.7000. You may also fax your order to us at 1.800.523.2881.
Can I order in small quantity or broken case quantities?
All items are sold by case quantities only.
What is your return policy?
Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number conspicuously displayed on the outside of the returned package. To obtain an RGA number, email customer service at sales@smithcorona.com.
How can your prices be this cheap?
Smith Corona sells direct to you, the end-user, cutting out several middle-men and the cost that goes along with them. Additionally, our manufacturing operations are more backwards-integrated than our competitor's. By controlling the entire manufacturing process, we can maximize efficiency and pass the savings on to you. We also make our products for stock, meaning we keep inventory and don't create labels on demand. This allows us to save on manufacturing costs.
Do you provide better pricing for distributors and/or packaging companies?
No. The prices you see on the site are the prices for everbody. On product details pages you will see that the products have volume based discounts. As a distributor or packaging company you can benefit from this pricing in addition to freight shipping.
Can I get credit terms and order with a purchase order?
Yes. The best thing for you to do is sign up for an account on the website and then make your first order via credit card. Then contact us at 1.800.875.7000 so we can work on setting terms up for you.

Freight Questions:

When will my order ship?
Generally, orders received by 4:00pm Eastern time will ship the same business day.
How will my order ship?
You can choose your method of shipping during the online checkout process. We ship either by UPS or LTL (Less than Truckload Freight). Orders must be greater than 600lbs to ship LTL. Usually 25 cases or more is above 600lbs.
How long will it take to receive my order?
Allow one to five business days for your order to arrive. Shipping times vary depending on your location. For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.
How can I track my order?
You should receive an email invoice the day your order ships. This invoice will include the tracking number for your order. You will also receive a UPS Quantum View Notify email with tracking information and instructions.
Can I ship to multiple locations?
Each order can only have a single Ship-To address. To ship to multiple locations, separate orders must be entered for each location.
Where do you ship from?
Cleveland, OH
How much is freight?
On the website there is a freight estimator on every product details page and one on the "My Cart" view. On the "My Cart" view you can get a good estimate of the freight cost of your entire order.

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